Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Below you’ll find answers to the most common questions about orders, shipping, returns, and more.

🛍 Orders

How do I place an order?

Simply browse our store, add your desired items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order has been successfully placed.

Can I change or cancel my order?

We process orders quickly, so changes or cancellations must be requested within 12–24 hours of placing your order. Contact us at [your email address] as soon as possible.

I didn’t receive a confirmation email. What should I do?

Please check your spam or junk folder. If you still don’t see it, contact us to confirm your order was processed correctly.

🚚 Shipping

How long does shipping take?

  • Processing time: 1–3 business days

  • Standard shipping: 3–7 business days

  • International shipping: 7–21 business days

Delivery times may vary due to carrier delays or customs processing.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

Do you ship internationally?

Yes! International shipping times and rates vary depending on your location. Customs fees or import duties may apply.

My tracking says “Delivered” but I didn’t receive it.

Please check with neighbours or your local carrier first. If you still cannot locate your package, contact the shipping carrier for assistance.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 10 days of delivery. Items must be unused and in their original packaging.

How do I start a return?

Email us at alitzel1899@gmail.com with your order number and reason for return. We’ll provide return instructions.

When will I receive my refund?

Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.

Are shipping fees refundable?

Shipping fees are non-refundable unless the item arrived damaged or incorrect.

💳 Payments

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

Is my payment information secure?

Yes. All transactions are encrypted and processed securely. We do not store your payment information.

📦 Products

An item I want is sold out. Will it restock?

Some products are restocked regularly, while others are limited edition. Contact us to check availability.

I received a damaged or incorrect item. What should I do?

Please email us within 48 hours of delivery with photos of the item and packaging. We’ll resolve the issue as quickly as possible.

📩 Contact & Support

How can I contact you?

You can reach us at alitzel1899@gmail.com. We typically respond within 24–48 business hours.

What are your customer service hours?

Monday – Friday: 9:00 AM – 5:00 PM
Weekends & Holidays: Closed