Politique de remboursement

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1. Eligibility for Returns

• Items must be returned within 14 days of delivery.

• Products must be unused, unworn, and in original packaging.

• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

• Sale items or discounted products.

• Personalized/customized items.

• Intimate apparel (e.g., lingerie) for hygiene reasons.

3. Return Process

• Contact us at support@alitzel.store to initiate a return.

• Provide your order number and reason for return.

• Ship the item back to our return address (provided after approval).

• Customers are responsible for return shipping costs, unless the item is defective or incorrect.

4. Refunds

• Once your return is received and inspected, we will notify you of approval/rejection.

• Approved refunds will be processed to your original payment method within 7–10 business days.

• Shipping fees are non-refundable.

5. Exchanges

• Exchanges are available for size or color variations (subject to stock availability).

• Follow the same process as returns, specifying the desired exchange item.

6. Damaged or Incorrect Items

• If you receive a defective or wrong item, contact us immediately at admin@alitzel.store

• We will cover return shipping and send a replacement at no extra cost.